Conditions fournisseurs

Appointment and role

The supplier appoints TiaRental as a non-exclusive booking marketplace and commercial intermediary for offers published on the platform. The supplier remains the provider of the vehicle rental service and is responsible for the rental contract, vehicle handover, legal operation of the vehicle and performance of the rental.

Supplier eligibility

• Maintain all registrations, licences and permissions required to rent vehicles in every place where the supplier operates.
• Maintain legally required vehicle insurance and any additional coverage represented to customers.
• Keep vehicles roadworthy, registered, inspected and safe.
• Provide accurate legal name, tax details, address, bank/payment details and beneficial-owner information when requested for onboarding or payment compliance.

Listings, prices and availability

• Keep fleet, availability, location, category, transmission, fuel, seats and vehicle conditions accurate.
• The price shown to the customer must include every unavoidable charge known at the time of booking.
• Deposits, excess/deductible, mileage limits, insurance exclusions, fuel policy, young-driver charges, one-way fees and cross-border fees must be disclosed before payment.
• The supplier must not demand an undisclosed mandatory fee at pick-up.

Bookings and vehicle substitution

Confirmed bookings must be honoured. If the booked vehicle cannot be supplied, the supplier must promptly notify TiaRental and offer a genuinely comparable or better replacement where possible. A materially inferior replacement, unexpected price increase or refusal to honour the confirmed conditions may be treated as a supplier cancellation.

Cross-border rentals

• Cross-border travel is allowed only where the supplier explicitly enables it for the vehicle.
• The supplier must specify allowed countries, required documents, insurance limitations, fees and any deposit changes.
• The confirmed cross-border permission becomes part of the booking record.

Commission and payment processing

The applicable TiaRental commission is the rate recorded for the supplier account or a later rate agreed in writing. In the standard launch model, the checkout separates the TiaRental online booking/platform amount from the balance due directly to the supplier. The supplier collects its displayed balance and any refundable deposit directly from the customer at vehicle handover. TiaRental will not receive and manually forward supplier funds unless a separately approved regulated payment flow is implemented and agreed in writing. Payment-provider fees, refunds and disputes relating to the TiaRental online amount are handled under the provider terms and the applicable commercial schedule.

Cancellations, refunds and chargebacks

The supplier must cooperate with customer refunds caused by supplier cancellation, unavailability, materially incorrect listing information or failure to provide the confirmed service. The supplier must provide evidence requested for payment disputes and chargebacks within the stated deadline. TiaRental may offset confirmed supplier liabilities against future amounts where permitted by the payment arrangement and applicable law.

Customer data

Booking data may be used only to fulfil the rental, comply with law, prevent fraud and resolve support cases. The supplier must protect personal data, restrict staff access, avoid unrelated marketing without a lawful basis, and notify TiaRental promptly of a relevant data breach.

Reviews and marketplace integrity

The supplier must not create, buy, manipulate or pressure customers to submit misleading reviews. TiaRental may moderate content, investigate suspected manipulation and remove or restrict listings when needed to protect customers or marketplace integrity.

Suspension and termination

TiaRental may suspend a supplier or vehicle for serious safety concerns, suspected fraud, repeated cancellations, undisclosed charges, expired documents, payment risk or material breach. Routine termination rights and notice periods should be confirmed in the signed commercial agreement.

Liability and disputes

Each party remains responsible for its own acts, omissions and legal obligations. The final signed supplier agreement should specify liability caps, indemnities, governing law, dispute procedure and jurisdiction after review by qualified counsel in the relevant jurisdictions.