This operational process does not remove any statutory rights or external dispute options that apply to the customer.
Raise the issue
- Email TiaRental support at tiarental.com@gmail.com and include the booking number.
- For vehicle condition or handover issues, notify the rental company promptly as well.
- Keep photographs, messages, receipts, police reports and other relevant evidence.
TiaRental review
TiaRental can review booking records, payment records and marketplace communications and can request information from the rental company. TiaRental does not replace the rental company for claims arising from the vehicle rental contract.
Payments and refunds
When TiaRental collected an online amount, an approved refund is returned through the original payment method when technically available. Amounts paid directly to the rental company are normally handled by that company, subject to applicable law and the confirmed booking terms.
Escalation
If the issue cannot be resolved internally, the parties may use any court, regulator, card-dispute process or alternative dispute mechanism legally available to them.