TiaRental terms and conditions

Platform operator and marketplace role

TIARENTAL is operated by DEEPXORA LTD, United Kingdom. TiaRental provides the website, search, booking, payment-routing, communication and support tools that connect customers with independent rental companies. TiaRental does not own the listed vehicles and, unless checkout expressly states otherwise, is not the vehicle rental provider, insurer or owner of the rental fleet.

When a booking is confirmed, the vehicle rental service is supplied by the rental company identified in the reservation. The rental company remains responsible for vehicle handover, legal operation of the vehicle, the rental agreement, required insurance and performance of the rental service. TiaRental remains responsible for the platform services it provides.

Eligibility, accounts and accurate information

• A person creating an account must be at least 18 years old and legally able to enter into these Terms.
• The actual driver must satisfy the minimum age, licence and driving-experience requirements shown for the selected vehicle.
• Users must provide accurate, current and complete identity, contact, booking and payment information.
• Account credentials must be kept secure. Activity carried out through an account may be treated as authorized until TiaRental is notified of suspected compromise.
• TiaRental may request reasonable identity, booking or fraud-prevention verification before allowing a sensitive action or confirming a booking.

Search results, listings and availability

Rental companies are responsible for the factual content of their vehicle listings, including vehicle characteristics, price rules, availability, deposit, mileage, insurance, fees, pickup conditions and cross-border permissions. TiaRental provides controls and verification workflows but cannot guarantee that every supplier-provided statement will always be error-free.

Search results, starting prices and availability are snapshots. The platform revalidates relevant conditions during the booking flow. A vehicle is not reserved until the booking is successfully confirmed.

Booking and rental agreement

By submitting a booking, the customer requests the vehicle and conditions shown at checkout. Once confirmation is issued, the reservation record, the vehicle-specific terms, these Terms, the applicable cancellation policy and the rental company’s disclosed rental conditions form the booking framework.

At pickup, the customer may also sign the rental company’s vehicle handover or rental agreement. Any additional term imposed at pickup must be consistent with the confirmed reservation and applicable law. An undisclosed mandatory charge or a materially worse condition may be treated as a supplier issue and should be reported to TiaRental before the vehicle is accepted where reasonably possible.

Prices, online payment, balance and currency

The checkout separates the amount paid online through TiaRental from any balance payable directly to the rental company. In the standard marketplace model, TiaRental collects the disclosed booking/platform amount through its payment provider and the rental company collects its displayed balance at handover. A different flow applies only when the checkout clearly states it.

The customer is responsible for optional extras, deposits and other charges that were clearly disclosed and selected or triggered under the confirmed rental conditions. Banks or card issuers may apply their own currency-conversion or payment fees, which are outside TiaRental’s control.

Refundable deposits and security amounts

A refundable vehicle deposit, where required, is set by the rental company and shown separately from the rental price. The listing or checkout should state the amount and available payment method. The rental company is responsible for collection, release and any lawful deduction from a deposit unless the booking explicitly identifies another payment flow.

A deposit is not automatically a charge for damage. Any deduction should be supported by the rental agreement, documented circumstances and applicable law. Customers should keep pickup and return evidence.

Cancellations, no-shows and refunds

The cancellation condition displayed for the vehicle and the TiaRental cancellation policy apply to the reservation. Where a vehicle-specific condition is more flexible, that more specific condition applies. A customer who does not attend pickup, cannot provide required driving documents, or arrives outside the agreed conditions without an accepted change may be treated as a no-show under the confirmed policy.

Approved refunds of amounts collected by TiaRental are returned through the original payment method where technically possible. TiaRental can initiate a refund promptly, but the date funds appear in the customer account depends on the payment provider and the customer’s bank.

Booking changes and vehicle substitution

Changes to dates, times, locations, driver details, extras or border countries require revalidation and may change the price or availability. A requested change is not effective until confirmed in the platform or otherwise confirmed by TiaRental or the rental company through an approved channel.

If the confirmed vehicle cannot be supplied, the rental company and TiaRental may offer a genuinely comparable or better replacement. The customer is not required to accept a materially inferior replacement or an undisclosed price increase. The applicable cancellation/refund remedy remains available where the confirmed service cannot be provided.

Driver documents, pickup and return

• The main driver must present an original valid driving licence and the identity document required by the confirmed vehicle conditions.
• The customer must arrive at the agreed pickup place and time and provide accurate flight/arrival information when requested.
• Late pickup or return may result in additional charges only where permitted by the confirmed rental conditions and applicable law.
• The vehicle must be returned to the agreed location, at the agreed time, with the agreed fuel level and in the condition required by the rental agreement, allowing for normal use.
• Traffic fines, tolls, parking charges, impoundment costs and similar penalties caused during the rental remain the responsibility of the customer/driver unless applicable law provides otherwise.

Vehicle condition, accidents and damage

The customer and rental company should inspect and document the vehicle at pickup and return, including existing damage, fuel level and relevant equipment. The customer must promptly report an accident, theft, serious fault or new damage to the rental company and follow reasonable instructions required by the insurer or authorities.

Responsibility for repair cost, deductible/excess, loss of use or other damage-related charges is determined by the rental agreement, evidence, insurance terms and applicable law. TiaRental may facilitate communication and collect evidence but does not independently determine legal liability for an accident.

Insurance

The rental company is responsible for maintaining legally required vehicle insurance and for accurately describing the insurance included with the selected vehicle and any optional protection products it offers. TiaRental is not an insurance company and does not provide insurance unless a separately regulated product is expressly identified at checkout.

Customers should review exclusions, deductible/excess, territorial restrictions and procedures following an accident before accepting the vehicle.

Cross-border travel

• A rental vehicle may leave Albania only when the specific listing and confirmed reservation permit it.
• Every intended destination country must be declared and accepted before travel.
• The supplier may require additional documents, insurance, authorization, fees or a different deposit where these conditions are disclosed before confirmation.
• Taking a vehicle into a prohibited or undeclared country may invalidate supplier permissions or insurance and may constitute a material breach of the rental agreement.

Rental company responsibilities

Rental companies using TiaRental are independent businesses. They must keep listings and calendars accurate, hold required registrations and permissions, maintain roadworthy vehicles and required insurance, honour confirmed bookings, disclose mandatory charges, protect customer data and comply with applicable tax, consumer, traffic and rental laws.

Supplier verification or a “Verified” label indicates completion of TiaRental’s applicable marketplace checks at the relevant time; it is not a guarantee of future performance, solvency or the condition of a vehicle at every moment.

Reviews, messages and user content

Only eligible users may submit reviews through the platform. Reviews must reflect genuine experience and must not contain unlawful, threatening, discriminatory, defamatory, fraudulent or privacy-invasive content. TiaRental may moderate content for rule violations and marketplace integrity, but does not remove a review merely because it is negative.

A user who uploads text, photos or other content confirms that they have the right to provide it and grants TiaRental the rights reasonably necessary to host, display, moderate and process that content for operation of the service.

Prohibited conduct and platform security

• Do not use the platform for fraud, unlawful rentals, harassment, discrimination, payment abuse or misleading listings.
• Do not bypass access controls, probe private data, interfere with platform security or use automated access in a way that violates published technical rules or applicable law.
• Do not move a confirmed TiaRental booking off-platform in order to evade charges, records, customer protection or supplier obligations.
• TiaRental may restrict a transaction, listing, integration or account while investigating suspected fraud, safety risk, abuse or material breach.

Service availability and disclaimers

TiaRental aims to keep the platform accurate and available but does not promise uninterrupted or error-free operation. Features may occasionally be unavailable because of maintenance, third-party outages, internet failures, payment-provider issues or events outside reasonable control.

To the maximum extent permitted by law, general marketplace information is provided on an “as available” basis. This does not affect obligations expressly accepted for a confirmed booking or rights that cannot lawfully be excluded.

Liability allocation

Each party remains responsible for its own acts and omissions. The rental company is responsible for supplying the vehicle rental service it confirms; the customer is responsible for complying with the confirmed rental conditions and lawful use of the vehicle; TiaRental is responsible for the platform services it directly provides.

To the maximum extent permitted by applicable law, TiaRental is not responsible for indirect or consequential losses that were not reasonably foreseeable, or for losses caused solely by an independent user, rental company, bank, payment provider, telecommunications provider or event outside TiaRental’s reasonable control. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or other non-excludable statutory liability.

Complaints and disputes

Customers should report a pickup, billing, vehicle or supplier problem as soon as reasonably possible and provide the booking reference plus relevant photos, messages, receipts or other evidence. TiaRental may facilitate an informal resolution between the parties, request evidence and record the outcome for marketplace enforcement.

TiaRental support decisions do not prevent a customer or rental company from exercising legal rights against the party responsible for the underlying rental service. Payment disputes and chargebacks are also subject to the rules of the relevant payment provider and card network.

Suspension and termination

A user may stop using TiaRental at any time, subject to obligations connected with existing bookings. TiaRental may suspend or terminate access, remove listings or cancel affected bookings where reasonably necessary for fraud prevention, safety, sanctions compliance, repeated supplier cancellation, document expiry, payment risk or material breach of these Terms.

Where practical and lawful, TiaRental will provide notice or an opportunity to resolve a minor issue. Immediate restrictions may be used when delay could create safety, fraud, data-protection or payment risk.

Intellectual property

The TiaRental name, platform software, design, original text, databases and other platform materials are protected by applicable intellectual-property laws. These Terms give users a limited right to use the platform for its intended booking and supplier-management purposes; they do not transfer ownership of TiaRental intellectual property.

Privacy and communications

Personal data is processed under the TiaRental Privacy Policy. Booking information is shared with the selected rental company and relevant service providers only as necessary for the booking, payment, support, security or legal obligations. Transactional email, SMS or WhatsApp messages may be sent when necessary to operate a booking or supplier account; marketing communications are handled separately where consent or another lawful basis is required.

Force majeure

No party is liable for delay or failure caused by abnormal circumstances outside its reasonable control that could not reasonably have been avoided, such as natural disaster, major transport disruption, war, civil emergency, government restriction, widespread communications failure or similar events. This clause does not remove refund or consumer rights that continue to apply under mandatory law.

Changes to these Terms and contract hierarchy

TiaRental may update these Terms for legal, security, operational or product reasons. Material changes will be published and, where required, notified before they take effect. Existing confirmed bookings remain governed by the terms accepted for that booking unless a mandatory legal change requires otherwise.

For a confirmed reservation, the order of specificity is generally: mandatory law; the confirmed vehicle-specific booking terms; any accepted rental-company terms consistent with the booking; the applicable TiaRental cancellation/payment rules; and these general platform Terms.

Governing law and jurisdiction

These platform Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply to the customer. The separate vehicle rental agreement may be governed by the law identified by the rental company and the place where the rental service is supplied.

Nothing in this section prevents a consumer from relying on a court or dispute right that cannot lawfully be waived under applicable consumer law.

Contact

For questions about these Terms or a TiaRental booking, contact TiaRental through the support details published on tiarental.com. For an active booking, include the booking reference so the support team can locate the correct reservation without requesting unnecessary personal information.