Refund arrival time also depends on the customer’s bank or payment provider.
Customer cancellation
- More than 7 full days before pick-up: 100% refund of the online prepayment.
- From 7 days to 72 hours before pick-up: 50% refund of the online prepayment.
- Less than 72 hours before pick-up: the online prepayment is non-refundable.
- A no-show or failure to provide required documents is non-refundable.
Booking changes
A request to change dates, locations, driver details or destination countries is subject to supplier approval and current vehicle availability. A change may result in a different rental price.
Supplier cancellation
If the supplier cannot provide the confirmed vehicle, TiaRental first attempts to arrange a comparable or better replacement without increasing the confirmed price. The customer may reject a materially different replacement and receive a full refund of amounts collected by TiaRental.
Early return and unused days
Unused rental days are generally non-refundable after the vehicle has been collected unless the supplier agrees otherwise or applicable law requires a refund.
Refund processing
Approved refunds are returned to the original payment method. TiaRental records the refund immediately after approval, but the customer’s bank may need additional processing time.